Follow these Steps:
1) Click on "My Account" on your Nike Plus Screen
2) Under "My Profile", please be sure to clear and delete any zip codes, country, states and click "save"
3) Click on "Site Preferences" and swap to metrics and you will be able to save now.
Alternate solution (if the above steps does not work for you) from Mr Anonymous from the comments:
"To view your activities in km and km/h, just change the countrystettings at the bottom left of the nike+ site (just scroll down). Press English and then select English -> Europe. Automaticly your activities will be displayed in km. Don't try to change the site preferences, it doesn't work. I've been frustrated since 1,5 month and now I can finally see my activities in km, just by changing the countrysettings. Simple solution which Nike doesn't seem to know themselves!"
Solution as of June 2012
Alternate solution #2 (if the above steps does not work for you) from Gunnar Birk Kristiansen's comment:
In order to change my Nike+ website from miles to kilometers, I had to put an extra digit into the ZIP code field to make it work. In my case I changed 2400 to 24000 - voila!Solution as of August 2014
This new web site..is full of bugs...
ReplyDeleteincredible...
The steps described in the article doesn't work for me... The save button seems to do nothing at all.
ReplyDeleteWhich browser are you currently using? I heard Chrome works better with the Nike+ site
DeleteI used Chrome, Firefox, and Safari. None of them worked. :(
DeleteIt works!
ReplyDeleteWe wanted to let you know that this is a known issue with the site and our team is currently working to provide consumers with a solution. When you click to 'Save' your Site Preferences are you presented with a message that reads "Your changes have been saved successfully."? If not, then this may explain why you're currently unable to switch your account from miles to km. Keep us posted.
ReplyDeleteIt is quite unbelievable that Nike would roll out a sit so full of bugs.
DeleteI can understand though am slightly surprised Nike has gone so fully for the calorie ("fuel") market but, even aside from not being about to change the metrics over, the site is way, way less useful for runners and the pop-ups are just ill-conceived.
when you press save nothing happens. No message. Thank god for this site as my new nike+ sports watch was useless to me without being able to see kilometers!
DeleteThe same goes for all changes! I can't change my birthdate and have to stick a date that is 20 years off. It just says "no changes to save". Can't upload a picture either. I have tried Safari, Chrome and Firefox on both PC (win 7 and 8) and Mac. No luck!!!
DeleteThanks, works like a charm! Was in contact with Nike support on this issue before, but your trick (delete ZIP code) DOES work, where Nike support could only suggest me to wait..
ReplyDeleteCongrats! Glad that I am of some help to you!
Deletedeleting ZIP code did work. I am disappointed with the web site.. now i can see my data in metric system, however in setting i still need to enter hight in feats and god knows what kind of system is used for weight since it is not written there...
DeleteWorks! Thanks
DeleteGreat tip!!
Deletethis has driven me nuts for weeks. Deleting the zip code worked!!!
thanks sooo much
Nike = you suck
your customer support is terrible
I called Nike support several times about this issue, they always put me on hold. Thank god I found the site, now everything is right where it should be
ReplyDeleteThank you! You are a genius for figuring this one out, Nike is hopeless with this even though 97% of the world's population use metric and the US is one of only 3 countries that officially still use imperial!!
ReplyDeleteGood to hear that! Enjoy the new website!
Delete"Enjoy the new website". Heh. If only. Didn't they check with *anyone* outside the US before they launched the 'new, improved' website? Cause it's wholly incapable of showing metric units, "foreign" countries, etc. WTF Nike . . . ?
ReplyDeleteThat worked brilliantly thanks for this solution. Woner why Nike + couldn't figure it out??
ReplyDeleteHi Paul, glad it helped you! Guess we'll have to wait a while till Nike figures it out...
DeleteThanks Derrick. This worked for me and I've re-posted the link to this page on the facebook nike+ support questions to try to get the word out.
ReplyDeleteNike+ should be very embarrassed that someone from outside was able to fix it. Bunch of monkeys I tell you!
Thank you!
Deletethanks a LOT, this worked for me.
ReplyDeleteIt great that you took the time and told us all how one can solve such a little problem - Nike .... give this guy some credit for helping us out :-)
Thank you, glad it worked for you and that's enough to make me happy :)
DeleteIt worked for me too!! Thank you, thank you, thank you!
DeleteThis doesn't work for me. When i click on save after switching to metrics, i get a message: "An error occurred".
ReplyDeleteI had the same error, just do this, clear your browser cache, restsrt browser and follow the steps above, it should work.
ReplyDeleteTried with Chrome, IE, and FF. It does not work...
ReplyDeleteIt works brilliantly! Thanks for the effort!
ReplyDeleteSteps above work. Clearing out Zip textbox and saving allowed me to go back to preferences and change accordingly...thanks
ReplyDeleteThe cancelling of the zip code worked for me.
ReplyDeleteThanks to one and all.
Eddie
Thats works, but damn, what a buggy website. You'd think Nike had a few spare dollars to throw at it.
ReplyDeleteHaha, I can't delete my postal code. I can change the other data in the Profile field, delete the post code, changes are saved, but it reverts to Imperial. Delete the cache? What is this internet 1998? This should be embarrassing for Nike.
ReplyDeleteWorks for me, thank you! Shame on Nike!
DeleteSuper, it works.
ReplyDeletethx a lot.
Thank you very much! This works!
ReplyDeleteRemember to DELETE ALL info (country, postcode etc)
:)
JUST DELETE ZIP CODE AND IT WORKS!!!!!!!!!!!!!!!!!!!!! :-)
DeleteWorked here... damn annoying for a commercial product
ReplyDeleteJust a quick fix here, let's hope Nike will roll something right in the near future...
DeleteIt didn't work for me! I can't change anything in my profile. I try to change weight, zipcode etc, but when I press save, I get the message "an error has occured" :( Which is the same message I get when I try to change from miles to kilometers.
ReplyDeleteIts driving me crazy that I cant see my runs in kilometers instead of miles! Any suggestions for me?
To view your activities in km and km/h, just change the countrystettings at the bottom left of the nike+ site (just scroll down). Press English and then select English -> Europe. Automaticly your activities will be displayed in km. Don't try to change the site preferences, it doesn't work. I've been frustrated since 1,5 month and now I can finally see my activities in km, just by changing the countrysettings. Simple solution which Nike doesn't seem to know themselves!
DeleteObi2 - Belgium
THANK YOU!! Finally I see my runs in km!:-) You made my day:)
Delete(and someone should really tell Nike this...)
Mr Anonymous! You're a god!
DeleteI tried all solutions above, banished zip codes, countries....
Nothing worked!
Always the same reply! "An error occurred"
But going to English in Europe did the trick!
KM's are in site, now to see if other metrics have or will change?
thanks
Anonymous Obi2-
DeleteYou're a God!
I too had the make me want to jump off a bridge response of:
"an error has occurred", nothing would change!
English from Europe did the trick for 'metric display", but
I'm still unable to change zip code or enter height/weight!
thx for tip
It's a shame that Nike won't take the time to service their customers properly. Their tech support doesn't even know about the problem.
ReplyDeleteThe save button in preferences still doesn't work for me.
ReplyDeleteFinally I can view my workouts in km's!
ReplyDeleteThnX for this great tip!
Still doesn't work, such a basic error! You'd think Nike of all companies would have this sorted by now?
ReplyDeleteAhah!! You have to go into the settings on the bottom of the little screen that pops up when you plug your watch in... not on the nike+ profile account settings for yourself. This will save the change from miles to kms on the actual watch..... just want to see my run in kms when I am running... man that was hard work
ReplyDeleteI figured out the way to change the settings on the website but when I share the run on FB, it will show miles again on FB. Before last update it did always show the setting I had set on the app itself. Any clue how i can mirror the settings from the website and the app on FB?
ReplyDeleteTry manually share the runs, it should show KM instead
DeleteIt didn't work for me. I changed Height from ft to cm. and delete country and zip, then save changes. But when I came back again Nike changed from cm. to ft and there are "+" mark in country and zip. On my FB still mile not km!
ReplyDeleteNIKE do something! just do it!
It worked for me as soon as I deleted the reference to country, postal code (zip code) etc. Once I did that then the other changes saved.
ReplyDeleteCheers Derrick, you are the man! But I've given up on this stupid brand. I will just stick with motoactv.
ReplyDeleteEnjoy your new toy!
DeleteHi Derrick,
ReplyDeletethanks for this post! I've changed under site preferences the distance setting from miles to km and everything is being displayed correctly on the nike page.
However, when synching my ipod with a new run, it automatically publishes it to facebook. So far, so good. But then, the run is being posted as:
"David went on a 4.64 mi run using Nike."
Do you know how to change this message so it uses km instead of miles? That would be hugely appreciated!
Thanks,
David
This is a known bug for auto publishing your runs to facebook. I read it somewhere that it can be solved by MANUALLY sharing your runs, its kinda troublesome but well...
DeleteHelp!! My nike app on my iphone has always been in kilometers, and today it has switched to miles. Does anyone know how I can get in back to km? I have tried changing the settings on the website but it doesn't change on my phone.
DeleteFINAL SOLUTION THAT WORKED --- AFTER CLEARING THE COUNTRY CITY AND ZIP CODE-- OPEN YOUR MOBILE APP\SETTINGS\CLICK ON YOUR PROFILE PIC\CLICK UNITS OF MEASURE\CHANGE IT FROM ENGLISH TO METRIC
ReplyDeleteYOU ARE DONE! ENJOY IN KMS NOW
Oh thankyou lose the fat, finally, why would they hide the metric setting behind a profile picture.
DeleteHours of frustration solved
Well, sounds great but I don't even get to this point. I tried to change my zip, country etc. but the system always tells me that there are no new changes to save. Of course there are changes. I've just typed them in. So deleting anything is not possible. I don't get it. Let me guess: PHP codes are buggy as hell?
ReplyDeleteThis doesn't work for me either; zip and country is empty, distance in metrics, Nike+ is showing me KM but still posts in miles on FB with manual posting.
ReplyDeletethank you from brazil!
ReplyDeleteMy account initially had no ZIP code entered and was set to metric but displayed imperial. I found if I entered a random ZIP code from the US and saved it, it would then display in metric on the website! Give that a go! Don't know what it does with fb because I don't use that bs.
ReplyDeleteIt doesn't work for me either. Run Keeper is so much easier to use!
ReplyDeleteFor me, works the second recomendation (the alternate way).
ReplyDeleteTks a lot.