Showing posts with label Site Problems. Show all posts
Showing posts with label Site Problems. Show all posts

Friday, August 29, 2014

Help! I can't share my Nike plus runs on facebook

Many runners cannot get their Nike+ runs to share on their Facebook. Even though the running app says it shared but upon checking, there is still no post of the run yet. Some also complained that the FB icon on the Nike website is greyed out while the Twitter icon works fine.

The solution is simple:
1) Log into the Nike+ website
2) Click on your run that you want to share
3) Click "Make Private" beside the social icons
4) Walla! The Facebook icon should not be grey out now
5) Now click on the FB icon and you can share now


Notice that the FB icon is greyed out, click on the make private icon
Yes! Make it private, duh...yes..Nike's "private" is actually making it able for sharing

Now you can share your runs, cheers!

Sunday, June 24, 2012

Help! Where can I find the challenges page in the new website?


Question:
I love your new Nike+ website but where have all my challenges gone? I can't find my exisiting challenges. Can I still keep track of the progress of the challenges I am in?

From Nike+ Running Faqs:
Challenges are being revamped with new ways to challenge and be challenged by any Nike+ member. Runners will be able to challenge their Nike+ friends with miles or NikeFuel-based challenges, as well as 1:1 and group challenges. Our new Challenge feature will be launched in Fall 2012.

Are you in an existing Challenge on our current site that extends past May 31? Not to worry - you will still be able to view your progress and see your Challenge leaderboards while we build the new Challenges system. Shortly after the new site launches in June, Challenge participants will be able to view a leaderboard of their existing Challenges. The Challenge leader boards will update in real time, and will include individual and team leader board views. You will not be able to edit, join, invite a new member, create a new challenge, delete an existing challenge or trash talk. But you will be able to keep your current Challenges going while we build our new version, which we hope gives you that extra motivation and fun that Nike+ brings.  

Please note there will be a short amount of time after the new site launches where you will not be able to see your current Challenges. Your data will not be lost. We are still tracking every run and keeping the leader boards intact, so keep getting those runs in!  

Monday, June 18, 2012

Help! Where can I find the Nike+ maps beta?


Question: I'm searching high and low for the the old Nike+ maps beta in the new Nike+ website but I can't seemed to find it. I'm desperately wanna add my runs to the run routes I created on the map.

Answer: The old Nike+ maps beta was replaced by Nike+ places when the new Nike+ places launched on 5th of June 2012. In the new Nike+ place, you won't be able to add your runs to your custom run routes that you had drawn.

However, the Nike team will monitor the popularity of the run routes around the world and will add the most popular run routes to the new "Top Routes" feature. You will have to run a 80% match to the top route to be able to count as a run on the said top route.


Sunday, June 10, 2012

Help Where Can I Find The Coach Program In The New Website?

As of June 2012

Question: I am training for a marathon and I am relying heavily on the Nike+ Coach marathon coach program. I can't find it anymore in the newly revamped Nike running website anymore! Help!

Answer From Nike+ Faqs: Please note there will be a short amount of time after the new site launches where you will not be able to see your current Challenges. Your data will not be lost. We are still tracking every run and keeping the leader boards intact, so keep getting those runs in!


Nike+ Coach
We're revamping Nike+ Coach to be smarter, more dynamic and more motivational. Our new Coach program will launch in late 2012.

When the new Nike+ Running site launches your current Coach program will no longer be available. If you are currently in a Nike+ Coach program, make sure you import your current program into your calendar (via an ics file) or download a pdf of the program before May 31, 2012.
The Old Nike+ Coach

My Personal Best Records Are Way Off!

Help! In the new Nike+ running website, my personal bests are way off! I used to have 895 calories burned as the best record, but the website saved it as 403 which is my latest run. The same goes to my 5K and furthest run records.

Answer: From Nike Support - We're aware that some users are having a similar experience and we're working on getting it resolved as soon as possible.

Friday, June 8, 2012

Help! I can't change the country in settings

Changing country in account setting of the new Nike+ site

Question:
First of all - GREAT JOB with the new site !! I love it. I guess I logged on as a resident of the US at one point, and now I can't change the country in my account setting (I live in Israel). I would appreciate your help (: Thanks.

Answer from Nike support:
Thanks for bringing your experience to our attention. The new website's setup has the US as the only country to be associated with. This is a known issue to the team and we are working to resolve it as quickly as possible. Thanks for your patience. Stay tuned for updates.

How do I change from miles to kilometers

Help! I can't seemed to be able to change my site preferences in the new Nike+ website, I want to change my settings from displaying miles to kilometers, pounds to kilograms and MM/DD/YY to DD/MM/YY.

Follow these Steps:
1) Click on "My Account" on your Nike Plus Screen
2) Under "My Profile", please be sure to clear and delete any zip codes, country, states and click "save"
3) Click on "Site Preferences" and swap to metrics and you will be able to save now.

Alternate solution (if the above steps does not work for you) from Mr Anonymous from the comments:

"To view your activities in km and km/h, just change the countrystettings at the bottom left of the nike+ site (just scroll down). Press English and then select English -> Europe. Automaticly your activities will be displayed in km. Don't try to change the site preferences, it doesn't work. I've been frustrated since 1,5 month and now I can finally see my activities in km, just by changing the countrysettings. Simple solution which Nike doesn't seem to know themselves!"

Clear and delete any zip codes if you have one

Change to metrics and hit save

Solution as of June 2012

Alternate solution #2 (if the above steps does not work for you) from Gunnar Birk Kristiansen's comment:

In order to change my Nike+ website from miles to kilometers, I had to put an extra digit into the ZIP code field to make it work. In my case I changed 2400 to 24000 - voila!
Solution as of August 2014

How Do I Delete A Run In The New Nike+ Website

How do you delete a recorded run in the Nike+ running website?

1) Click on any runs you want to delete
2) Click on the round settings icon (right beside the twitter and facebook icon) on the top right corner of graph
3) Select "Delete This Run"

Why Can't I log Into The New Nike+ Website

Help! I have problems logging into the Nike Plus website, it always brings me back to the log in screen.

If you are experience "log cycles" - meaning after logging in, you are brought back to the log in screen, asking you to try to log in again. Follow these steps:

Solution #1
1) Clear all cache and cookies
2) Close your browser
3) Go to nikeplus.com
4) Try logging in to Nike Plus again

Solution #2
1) Close your browser
2) Disconnect your internet connection
3) Connect back your internet connection
4) Go to nikeplus.com
5) Try logging in again

Solution #3
1) log out of facebook if you have a fb account
2) close browser
3) try logging in again

Getting Javascript Jibblish On New Nike+ Website

Help! I am getting a page full of javascript after I try logging in to the new Nike+ website If you are getting this screen when logging into http://nikeplus.nike.com/plus/#//dashboard/
Nike support team is looking into this matter and will be solved amicably.
Prepare to wait 5-10 hours though.